Cancellation, Refund & Fare Policy

1. Fare Estimates

The application may display an estimated fare before a ride is confirmed. The final fare will be calculated according to the applicable fare rules and journey details. Any additional charges must be communicated in accordance with applicable law and the published fare policy.

2. Passenger Cancellation

Passengers may cancel bookings through the available app features or support channels. Cancellation fees may be charged only where permitted by applicable law and disclosed according to the applicable policy.

3. Driver Cancellation

Drivers should cancel a ride only when reasonably necessary, including for safety concerns, vehicle problems, incorrect booking details or other legitimate circumstances. Drivers must not demand unauthorized cancellation payments or manipulate the cancellation process.

4. Driver Does Not Arrive

If an assigned driver does not arrive within the applicable waiting period, the passenger should use the app's cancellation or support process. Any applicable fee or refund will be determined according to the disclosed policy, the circumstances and applicable law.

5. Payment Errors and Refunds

Passengers who believe that a payment was duplicated, incorrectly charged or taken for an uncompleted ride may contact support@vaathiride.com. Please provide the booking ID and payment reference, if available.

Eligible refunds will be handled through the applicable payment method or another lawful method. Processing times may depend on the payment provider.

6. Fare Disputes

Passengers and drivers may raise fare disputes through the official support channels. Vaathi Ride will review the information available and respond according to its support process and applicable law.

7. Promotions and Referral Credits

Promotions, discounts and referral credits are subject to their specific published conditions, validity periods and lawful usage restrictions.