Privacy Policy

1. Information We May Collect

This Privacy Policy explains how Vaathi Ride handles personal information when users access the website, mobile application and related services. Depending on how the service is used, Vaathi Ride may collect:

• Name, phone number and email address.
• Account and authentication information.
• Pickup, destination and trip location information.
• Booking history, trip status and fare details.
• Driver licence, vehicle and verification documents where required.
• Payment-related transaction records.
• Customer support messages, complaints and feedback.
• Device information, application diagnostics and security logs.

Only information appropriate for specified purposes and permitted by applicable law should be collected.

2. How Information Is Used

Personal information may be used to:

• Create and manage accounts.
• Facilitate ride requests and driver matching.
• Display booking, pickup and trip information.
• Support payment processing and transaction records.
• Send booking updates and service notifications.
• Investigate complaints, fraud and safety incidents.
• Improve application reliability and customer support.
• Meet legal and regulatory obligations.

Marketing communications must comply with applicable consent and opt-out requirements.

3. Location Information

Location data may be used for pickup selection, driver matching, navigation, trip tracking and safety functions.

Location collection must follow the permissions and disclosures applicable to the application. Some features may not function correctly if location access is disabled.

4. Sharing Information

Where necessary and legally permitted, information may be shared with:

• Passengers and assigned drivers for a booking.
• Payment processors and technical service providers.
• Hosting, mapping, messaging and support providers.
• Insurers or relevant authorities where legally required or appropriate for a legitimate safety or claims process.

Service providers should be subject to appropriate contractual and security safeguards.

5. Data Security

Vaathi Ride should maintain reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse or disclosure.

No electronic service can guarantee absolute security. Applicable data breach response and notification requirements must be followed.

6. Data Retention

Personal information should be retained only for as long as reasonably necessary for the disclosed purposes, legal obligations, dispute resolution, safety investigations and legitimate recordkeeping.

Information should be deleted or anonymized when it is no longer required, subject to applicable legal requirements.

7. User Privacy Rights

Subject to applicable law, users may request access to, correction or deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy complaint.

Privacy requests may be sent to support@vaathiride.com. Identity verification may be required before processing a request. Information may need to be retained where required by law.

8. Children's Information

Vaathi Ride is not intended for children to independently create accounts or use the service where prohibited by applicable law. Any processing of children's personal data must comply with the applicable legal requirements.

9. Third-Party Services

The application may use third-party mapping, payment, analytics, hosting or communication services. Their handling of information may also be governed by their own privacy policies.

10. Privacy Policy Updates

Vaathi Ride may update this policy to reflect changes in the application, data practices or applicable law. The latest version and effective date will be published on the website or through other appropriate channels.