Complaints & Grievance Redressal

1. Contact Channels

Vaathi Ride aims to provide a clear process for passengers and drivers to raise questions, report incidents and seek assistance.

Platform: VaathiRide

Address: 146, Vakkil New Street, 2nd Floor, Simmakkal, Madurai – 625001, Tamil Nadu, India.

Mobile: +91 9003807321

Email: support@vaathiride.com

2. Submitting a Complaint

Please provide your name, contact details, booking ID where applicable, trip date and a clear description of the issue.

Do not send passwords, OTPs or unnecessary sensitive information.

3. Safety and Emergency Complaints

For immediate danger, accidents or serious safety incidents, contact the appropriate emergency services first. Report the matter to Vaathi Ride when it is safe to do so.

4. Complaint Review

Vaathi Ride will review complaints according to its procedures and applicable legal requirements. Additional information may be requested to investigate an issue. Complaints involving alleged criminal conduct may need to be referred to the appropriate authorities.

5. Grievance Officer

The appropriate grievance officer or responsible contact must be formally appointed where required by applicable law.

Email: support@vaathiride.com

Phone: +91 9003807321

Any legally required response timelines will be followed. The above contact information will be updated if a separate grievance officer or contact channel is appointed.